Every Never Depart piece is printed to order, just for you. Because of that, we can't accept returns or exchanges for change of mind or the wrong size. Please check the fit notes on each product page before you order. Our tees run boxy and oversized; size down one for a closer fit.
Damaged, defective or misprinted orders
If your order arrives damaged, defective, misprinted, or isn't what you ordered, we'll make it right. Email us at neverdepartapparel@gmail.com within 30 days of delivery with your order number and a clear photo of the problem. Once we confirm it, we'll send you a free replacement. If a replacement isn't possible, we'll issue a full refund to your original payment method.
Lost packages
If your tracking shows no movement for 14 days, or your package is marked delivered but you can't find it, contact us and we'll help track it down or arrange a replacement.
Wrong address
Please double check your shipping address at checkout. Orders shipped to an incorrect address provided by the customer may be reshipped at the customer's cost.
Cancellations
Because production starts quickly, we can only cancel an order if you contact us within 12 hours of placing it.
Questions
Email neverdepartapparel@gmail.com and we'll get back to you.